Complain letter

150 Cervantes Street

Banyoles

B5 7UR

7 April 2016

Mr Stewe Griffin

Custom Service Manager

Groupin Company

5 Leicester Street

London LS 2 9HJ

Dear Mr Griffin,

I wish to complain about a lunch coupon that I bought last week from your web page. I am really disappointed with the food and the service that I received in the restaurant.

First of all, the restaurant is far from any public transportation, so we had to walk for an hour to get to the restaurant. When we got in, we were forced to sit on a table next to the toilets although there were better free tables in the room, a strong unpleasant smell was coming from the toilets during the whole lunch. Also the waiter was very rude to us, we felt like we were being an inconvenience for him.

In addition, we waited for a half an hour for our first course; the food was already cold, and raw. The steak I ordered was undone and blood red on the inside.

I hope you understand my situation and it would be nice if we can reach an agreement or if I got a refund.

I look forward to your reply and I am thankful for your attention.

Yours sincerely,

Ferran Juncà Juanola